|If you require a delivery on a Thursday or a Friday, we can certainly arrange that. If you have appointments on Thursday, we can come around Friday. On the day of the delivery, you can call us & we will find where the driver is & give you a 2-3 hour window.|
We also hold keys for sheds, porches & back doors, all our drivers are police checked & many patients use this service to avoid staying in even for those two to three hours!
I therefore assumed that all would be well and they would not try to deliver today. I was, of course, wrong. You will see why in a second or two. I have just sent this disgruntled email back to them:
|Well, that was nearly a total mess. I asked for "before my hubby goes to work and definitely not on Thursdays". The delivery guy arrived this morning at 1030 while I was asleep (I tend to sleep from a normal person's "early morning" e.g. 3 am, until their "lunchtime" e.g. 11 am or 12 noon - as if I was working on a graveyard shift). Luckily our nice loud doorbell woke me and I was not wearing earplugs. My husband leaves for work at or before 0830. My alarm was set for 11 am as it always is on a Thursay ('lunchtime' and 'afternoon' appointments). The driver had left a voicemail on my mobile (which is turned down to quiet while I sleep and so did not wake me, of course) and then, when I answered the doorbell a little later was very grumpy about it - "Didn't you hear the phone?!" Doesn't he know that the people he is delivering to have MS?! Also, you did not ask me if I needed a sharps bin (and I therefore did not say "No thank you!" ;-p) and so I have yet another spare empty sharps bin that I need to find somewhere to store...|
Oh well - let's mark this one down to teething troubles and hope that next month's delivery goes as smoothly as they *used* to with Clinovia and Healthcare Logistics / Movianto in the past! ;-p
GAH! Fingers crossed for a better communication next month. Maybe?!
ETA: I just sent another email with something I forgot in the first one:
|On 4/4/08, ***** <*****@clinovia.co.uk> wrote:|
> If you have appointments on Thursday, we can come around
> Friday. On the day of the delivery, you can call us & we will find where
> the driver is & give you a 2-3 hour window.
As you now know, I am rarely awake in the mornings (and so am unable to call you as you suggest) and out all afternoon on Thursdays. This is therefore not going to work. I need things to go back to a pre-arranged "before 0830 on Fridays". I ALWAYS have appointments on Thursday afternoon (unless I am too ill but then I would not be able to get to the door anyway). I very often also have appointments on Friday as well and so need to know IN ADVANCE when the Copaxone will be delivered so that I can make sure my husband or I will be able to answer the door to the delivery-person.