"How not to say the wrong thing"
'It works in all kinds of crises – medical, legal, even existential. It's the 'Ring Theory' of kvetching. The first rule is comfort in, dump out.'
Someone you know ill? Watch what you say, and to whom - Los Angeles Times
I have added this to my links list, displayed in the sidebar of this journal, as 'Silk Ring Theory' which is what the URL calls it.